Privacy Policy
1. Introduction
This Privacy Policy explains how ScaleFair Ltd ("ScaleFair", "we", "us", "our") collects, uses, shares, and protects your personal data when you visit our website, contact us, or use our services. We act as a data controller for information we collect directly.
2. Who we are
ScaleFair Ltd (Company No: SC836276), Hudson House, 8 Albany Street, Edinburgh, EH1 3QB. Contact: hello@scalefair.com, 0330 043 8416.
3. Data we collect
- Account & contact details - name, business, email, phone, address.
- Billing information - transactions and billing address (payments via PCI‑compliant providers; no full card data stored).
- Service usage data - IP, device/browser info, access times, client‑area actions.
- Support communications - emails, tickets, phone notes, and files shared.
- Cookies - for session, performance, and security.
4. How we use your data
- Provide and manage services and accounts.
- Process payments, invoicing, and notifications.
- Support enquiries and service communications.
- Maintain security and prevent fraud/abuse.
- Comply with legal obligations.
- With consent, send relevant updates (opt‑out anytime).
5. Legal bases (UK GDPR)
- Contract, Legitimate interests, Consent, Legal obligation.
6. Sharing your data
We share limited data with processors (hosting, email/security, payment providers, professional advisors) under strict agreements. We do not sell personal data.
7. International transfers
Where data is transferred outside the UK/EEA, appropriate safeguards (e.g., SCCs) are used.
8. Data retention
- Account & billing: up to 6-7 years (tax/audit).
- Support: typically 24 months after closure.
- Technical logs: short rolling periods unless needed for security.
9. Cookies
We use essential cookies and limited performance cookies. You can control cookies via your browser settings; blocking some may impact functionality.
10. Your rights
- Access, rectification, erasure, restriction, portability, objection, withdraw consent.
To exercise rights, contact legal@scalefair.com. You can complain to the ICO at ico.org.uk.
11. Security
We implement technical and organisational measures to protect data. No system is completely secure; safeguards are reviewed regularly.
12. Children
Our services are not directed at children, and we do not knowingly collect data from children.
13. Changes
We may update this policy; the latest version will always be on this page.
14. Contact us
Privacy enquiries: privacy@scalefair.com or by post to our registered address.