This Privacy Policy explains how ScaleFair Ltd ("ScaleFair", "we", "us", or "our") collects, uses, shares, and protects your personal information when you use our website and services.
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any other applicable privacy legislation.
We collect your information to provide services, keep things secure, and support you. We don’t sell your data, and you’re always in control of what we send you. The full policy below explains everything in more detail.
ScaleFair Ltd is a UK-based web hosting and IT services company.
Our registered office is: Hudson House, 8 Albany Street, Edinburgh, EH1 3QB, United Kingdom
Company Registration Number: SC836276
Email: [email protected]
We collect personal information such as your name, company name, contact details (including email address, billing address, and phone number), and account details like login credentials and service preferences.
We may also collect technical data such as your IP address, browser type, location, and time zone. In addition, we store communication records (emails, support tickets, live chats), marketing preferences, and limited payment information (we do not store full card numbers). Some of this data may be collected automatically through cookies and similar technologies.
Our services are not intended for use by children under 18, and we do not knowingly collect personal data from minors.
Information is collected directly from you when you register for an account, place an order, contact us via email, chat, or phone, or subscribe to newsletters. We also collect data automatically through cookies and similar technologies when you use our website.
We process your personal data based on:
Your information is used to manage your account, deliver and maintain our services, process orders and payments, provide customer support, and ensure website functionality and security. We also use it to notify you of changes to services or policies, send marketing communications (if you have opted in), and comply with applicable legal obligations, including fraud prevention and abuse monitoring.
We only share your information with third parties where necessary and lawful. These include payment processors, domain registrars, infrastructure providers, and regulatory authorities. We do not permit our service providers to use your data for their own direct marketing purposes. All such parties are contractually required to follow data protection requirements. We encourage you to review the privacy policies of any third-party services you interact with through our platform.
If your data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, including the use of standard contractual clauses or transfers to countries with recognised adequacy decisions by the UK government.
We retain your data only for as long as necessary for the purpose it was collected. Account and billing records are retained for up to seven years for tax compliance. Communications such as support tickets are retained for up to two years. Marketing preferences are stored until you unsubscribe or request deletion. All data is securely deleted or anonymised when no longer required.
Under UK data protection laws, you have the right to:
Access the personal data we hold about you,
Rectify inaccurate or incomplete information,
Request erasure of your data where applicable,
Restrict or object to processing,
Port your data to another provider, and
Lodge a complaint with the UK Information Commissioner's Office (ICO).
To exercise your rights, please contact us at [email protected]. We aim to respond to all legitimate requests within one month. If your request is complex or involves multiple services, we may require additional time and will keep you informed.
We use cookies to ensure website functionality, monitor performance, and collect analytics. You can manage your preferences through the cookie banner on our website. Cookie preferences can be updated at any time.
We implement robust technical and organisational measures to safeguard your data. This includes SSL/TLS encryption, secure data centre infrastructure, account isolation, access controls, and regular internal reviews. Staff with access to personal data are trained on data protection responsibilities.
We may update this Privacy Policy to reflect changes in law or our practices. The latest version will always be available on our website, and we will notify you via email if material changes are made.
If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].