Refund Policy

This Refund and Cancellation Policy explains the conditions under which refunds may be granted for services purchased from ScaleFair Ltd ("ScaleFair", "we", "us", or "our").

We aim to provide clear and fair terms for all our customers. If you are not satisfied with a service, please contact our support team and we will do our best to assist you.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for our shared hosting plans, including both monthly and annual billing options. If you cancel within 30 days of your initial purchase, you may request a full refund. No questions asked.

2. Eligibility for Refunds

Refunds are available for eligible services under the following conditions:

• The request is made within 30 calendar days of the initial order date (this applies only to the original purchase and not to renewals, upgrades, or additional service orders)
• The product or service qualifies for a refund under this policy (see Section 3)
• The account has not violated our Terms of Service or Acceptable Use Policy
• The refund request is submitted via the support ticket system or by email to [email protected]

3. Non-Refundable Services

Certain services are non-refundable, including:

• Domain name registrations, transfers, or renewals
• Third-party services such as licences (e.g., Microsoft 365, Google Workspace)
• Custom work, including website migrations, consultancy, or any non-standard or manual technical setups
• Dedicated servers or custom-configured VPS packages
• Any usage-based or hourly services that have already been consumed

4. Method of Refund

Refunds will be issued via the original payment method where possible. If that is not feasible, we may offer a refund as account credit. Refunds are typically processed within 7 working days of approval. Please note that processing times may vary depending on your payment provider.

5. After the 30-Day Window

If more than 30 days have passed since your purchase, refunds are generally not available unless required by applicable consumer protection laws. However, we may, at our discretion, offer account credit in exceptional cases.

6. Promotional Pricing and Discounts

If you signed up using a promotional offer or discount, any refund will be based on the amount you actually paid. If your package included promotional items such as a free domain, the retail value of these items may be deducted from your refund.

7. Chargebacks and Payment Disputes

Filing a chargeback without contacting us first is a violation of our Terms of Service (see Section 21). We encourage all customers to contact our support team to resolve any concerns amicably. Fraudulent chargebacks may result in service suspension and refusal of future services.

8. Contacting Us

To request a refund, please open a support ticket through your client area or email our billing team at [email protected]. If you're unsure whether your service qualifies, feel free to contact us before placing your order. We aim to review and respond to all refund requests promptly and fairly.

We value your business and strive to ensure all refund and cancellation requests are handled transparently and efficiently.